Refund & Replacement Policy
Refund & Replacement Policy
Last updated: 29 August 2026
We want every DriveSouq order to arrive correct and in good condition. This policy follows the replacement process used by our fulfillment partner, Zambeel / Tazah Global.
Replacement eligibility
If you receive an incorrect, faulty, broken or damaged product, you are eligible to request a replacement.
Timeframe
- Complaints must be raised within 30 days of delivery.
- A replacement request raised within 7 days from the date of delivery is handled free of replacement charges.
- After 7 days and within the eligible complaint period, certain replacement charges may apply.
How to request a replacement
Contact DriveSouq customer support with your order details and a clear video showing the incorrect, faulty, broken or damaged product. In some cases the issue may relate to product setup or usage, so our support team may first guide you through troubleshooting.
Replacement options
If the product is confirmed to be eligible, keep it in its original product box and original packaging with all accessories.
Option A — Warehouse return: If instructed, send the item to the fulfillment warehouse:
Tazah Global LLC
Warehouse #13, Plot #4488
Al Sajaa Industrial, Sharjah, UAE
After the returned item is received, the replacement is normally shipped within 5 working days free of replacement charge.
Option B — Courier replacement: Where available, a courier replacement can be scheduled within up to 14 working days. Please keep the item packed with its original box and all accessories for collection.
Change of mind
Replacement is not offered for change-of-mind requests.
Refunds
Eligible product complaints are handled through replacement rather than a cash refund. Zambeel's fulfillment policy does not provide a cash-refund process for these complaints.
Please contact DriveSouq before sending any item back so we can confirm the correct instructions for your case.
Nothing in this policy limits any mandatory consumer rights that apply to your purchase.